Doubt about CDR Termination code

[wilsonsant]

Hi Guys,

My Customer is trying to do conference, but, the conference didn´t worked. I verified in the RTMT that appear de Code:

458752 0x70000

Drop any party/drop last party

458752 0x70000 Conference drop any party/Conference drop last party (was 128)

I researched  about forum, found the code, but not explain  the significate about this and what is the root cause of conference no work. Any have idea about this?

I used the link to reference:

https://www.netiq.com/documentation/appmanager-modules/appmanagerforciscocm/data/ciscocm_cdr_callfailures.html

Thanks,

Regards,

Wilson

[Marcelo Morais]

Hi @wilsonsant

 first of all ... please check the following:

1) What Conference resource are you using (Hardware/Software)?

2) The Conference is registered?

3) Check if the correct MRGL is used (MRGL > MRG > Conference)?

4) If all the itens above are OK, then try to reset the Media Streaming service?

Hope this helps,

 Marcelo Morais

[wilsonsant]

Hi Marcelo,

Thanks a lot for Your contact. Answering Your questions

1) the remote site is using conference CUCM (Software)

2) The conference is registered

3) It´s Ok

4) The reset was did, but, didn´t worked

Thanks,

Regards,

Wilson

[Marcelo Morais]

Hi @wilsonsant

let us know check the details:

1) Are you having problems with every Conferences? If the answer is no, then described the differences.

2) Could you be more specific about "the conference didn't work", for example: A calls B, A clicks the Conference button and calls C, A talks to C, A click the Conference button again, and the Conference starts with A, B and C.

Best regards,

 Marcelo Morais

[wilsonsant]

Hi Marcelo,

The termination code that I mentioned the title occured when User A call User B, then extended for User C the call dropped. The site is using resource about CUCM (not is local resources)

Thanks,

Regards,

Wilson

[Marcelo Morais]

Hi @wilsonsant,

 in other words, A and B are in the same location, but C is in another one, if my understanding is correct, then:

1. Check for any restrictions between the Conference resource (for A and B) and C, like Codec, CAC, ...

2. Double check A, B and C configuration, for example: What happen when A calls C?  What happen when C calls A and try a conference with A and B?

Hope this helps,

 Marcelo Morais