Empty voicemail messages from Port 72

[maratimer_2]

Unity 4.05 UM/E2K/CM 4.13/72 ports

We have users who are getting empty messages from extention 11072, which is port 72. They are approx 1 sec in length and from the Unity Messaging System. I have not yet been able to reproduce this however I am thinking it is related to message notification. I have been watching the port and it appears to be working fine, MWIs, TRaP and message notification are working.

I was wondering if anyone had experienced anything similar to this or had any suggestions as to how to determine exactly what the configuration /issue is. Comments appreciated.

[Brandon Buffin]

Take a look at Bug ID CSCsb42730.

Hope this helps.

Brandon

[Hin Lee]

On the subscribers' Message Notification page, set the Wait for how many rings before hanging up? to one ring less than Forward No Answer Timer (default 12 seconds) in Callmanager.

I tested it on a subscriber and Unity's last port used by Message Notification hit the subscriber's greeting on port 1 and left a vm.

[maratimer_2]

I set this to 3 rings on the Subscriber Template Message Notification page for each device. I looked in the Bulk Edit tool for a way to apply this but didnt find it. Does this change the setting currently in effect for all users? (or is it the COS that changes current settings?). I have one user who just sent me a blank 5 minute recording , which is the maximum message recording limit on the subscribers template - this points me to the bug mentioned above as it would be recording an incoming message? Also, the ES index does not list ES 25 - where can I get this or is it the 8.0.2 TSP update, Im not clear on that.

Feedback is appreciated. Thanks.

[Hin Lee]

TSP 8.0(2) supercedes Es25. Download from http://www.cisco.com/cgi-bin/tablebuild.pl/unity-cm-tsp

You can also use TSP 8.1(1) which has more bug fixes (see Resolved Caveats—Release 8.1(1) http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/prod_release_note09186a008055e2b6.html#wp95905 )