Error in 'Error Greeting' on Opening Greeting call handler

[nurmawann]

When I ran dbwalker to check my Unity setup, I found error message in Error Greeting on Opening Greeting call handler. Then, I used ATM to see what's on the Error Greeting setting. The After Message field show: Invalid Link!. When I clicked on set button, I got the following error message:

"Error in cmdHandlerGreetingChangeAfterGreetingAction:Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record."

After clearing the above error message, I got another message:

"Error in cmdHandlerSetAfterMessageAction - cannot find object ID for target handler:{53EB646E-3219-4A73-BCDF-B3EF92DFD726}"

What's happening in my setup? What could be the cause and how can I solve it? Please advise. Many thanks

[lindborg]

Unity version?

Version of ATM?

The most likely scenario is you have the error greeting set to go to a call handler that's been deleted - one thing you can do to fix it is to force the error greeting to just restart the current handler (lots of sites do this). You can set this in BulkEdit for all your call handlers.

You can also expose the error greeting in the SA using the Advanced Settings Tool and set it there. Although testing on ATM here this morning I broke my error greeting on a call handler and it handled it OK (i.e. it shows up as a broken link but lets you set it properly) - but I don't know what version of Unity or ATM you're using so I can't really speculate on what you're seeing there.

[nurmawann]

Unity 4.0(3)sr1.

Not sure about ATM version, but I just use the one from Tools Depot that comes during Unity installation. I'll try your advice tomorrow, as I've left the site.

Thanks again Jeff.

[lindborg]

be sure to fetch the latest version of ATM of www.CiscoUnityTools.com - I've updated it several times since the release of 4.0(3).

[nurmawann]

i've downloaded ATM 5.0.13, installed it and ran it, but i got the following errors:

(error):3265 (Item cannot be found in the collection corresponding to the requested name or ordinal.) in procedure UpdateValue of Module Module1

(error):-2147217900 (Could not find stored procedure 'csp_MessagingRuleModify'.) in procedure UpdateValue of Module Module1

then, i used the advance settings tool, to make the error greeting appear on SA, and i got it fixed using the SA without any error.

thanks again Jeff.