Unified Communications Infrastructure

Currently I have a customer with a nortel meridian mail system. They have a feature called through dial whereas if the subscriber is listening to a voicemail, they can hit *9 and the meridian mail will call the person right back while putting the vo...

Unity 4.04 new install in exchange 2k, problems importing exchange users. Can view directory fine and select users but when import some users get IE error Microsoft Internet Explorer Unrecognised error 0x80041908 has occuredthe new subscriber was not...

Recently upgraded from 2.46 to 4.0(3). User tried to use their public distribution list to forward on a message to the group and they are getting a message back saying that "e-mail address does not exist". I have verified the set up of the distribut...

My client would like to know what is the minimum user privilege/right for the IUSR_<SERVER_NAME> account in order to support the Cisco PCA web page since they have hardened the OS of the Windows 2000 server and disable lots of right for the guest and...

Is it possible to install TTS option after completly installing the Unity server. I did not have license to TTS during initial install, and did not select the option to install TTS. Now I have the license for TTS and wordering whether I can install T...

Unity 4.03 OS 2000 with Service pack 4. The weird thing is that the network setting always on the obtain an ip address automatically mode which is dhcp client mode. But if I type ipconfig, I see the static IP address. On the service I also disabled t...

Hi All,I re-installed CM in our lab environment this week. It was running 3.3.3 and now its 4.0(1)sr2a.After going thru the new Voicemail Port wizzard and creating the new route/hunt list stuff, I appear to have everything working right except the M...

Hi,One of our customer experience that the message left by other people is the "system prompt" instead of the exact message left by the sender. It seems the problem appear to few users every month. Could anyone tell me how to fix the problem (e.g. en...

HiI customer of mine said a number of users stopped receiving voicemails. The customer rebooted the server and that fixed the problem. Looking at the event viewer of the server I don't see any indication of a problem accept the following two errors...

How to I upgrade Windows SP3 to SP4 on a Unity Server? Where do I download the SP4.

There are two Active directories for Company A and BAD1= CompanyA.comAD2= CompanyB.comRespectively there are two EX2k Org. One in each ADThere is a two way trust between the two Active DirectoriesUsing the Contact Field in the Active Directory the SM...

When a user presses * to sign-in to their voicemail box remotely (while not calling their extension or from someone else's voicemail box) they get unity saying "To leave a message for <the mailbox they were in when they pressed *> press 1". At this ...

How come when I "run report" for Call Distribution and do "Show Summary" , I only get summaries from ports 1 - 55? I wonder why ports 56 - 72 is not appearing ?I noticed this when I have all ports dedicated forIncoming calls ( 1- 36) , MWI Dialouts( ...

The current situation is as follows:Unity 3.1 with CCM 3.3 2I want to go to Unity 4.0 3I am installing Unity 4.0 3 on a new box. Do I connect it to the Network as well as call manager while my existing box is running?I am not seeing any clear docume...