06-04-2004 09:49 AM - edited 03-18-2019 03:06 PM
Instlling Unity 3.1.5 to Mixed Mode Exchange Environment. I installed Exchange 2000 System Tools and also selected Exchange 5.5 Administrator.
When I run the "Configuration Setup" I get to the LDAP configuration portion and I get an error:
"Unable to find Exchange Administrator"
According to this:
I need to have Exchange 5.5 Administrator installed becuase I am connecting 5.5 Mailstore. However, I do as stated above.
Thoughts?
06-04-2004 03:05 PM
Yeah, looks like I am running into the bug below. Any reason why this is happening? It has never happened to me before. I just want to make sure nothing else is wrong before I go ahead and do the workaround:
CSCdu25037
During the Cisco Unity Server Configuration wizard, the following error appears: "Failed to reassign the installer's account to the current user."
Workaround
1. Start RegEdit.
Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) Note that a typical backup of the Cisco Unity server does not back up the registry. Also note that for Cisco Unity failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC.
2. If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.
3. Determine if the following key exists:
HKEY_LOCAL_MACHINE\Software\ActiveVoice\CommserverSetup\1.0\Properties\
InstallerObjectId = {XXX}
4. If the key exists, the problem is not CSCdu25037.
If the key does not exist and if you are using SQL Server 2000, open SQL Query Analyzer, open the UnityDB database, run the following query, and copy the resulting ID:
select subscriberobjectid from subscriber where alias = 'Installer'
If the key does not exist and if you are using MSDE 2000, run DohPropTest, and copy AVP_OBJECT_ID for the Installer account from the { to the end of the value.
5. In RegEdit, expand the key
HKEY_LOCAL_MACHINE\Software\ActiveVoice\CommserverSetup\1.0\Properties
6. Add the string key (including the brackets, {} )
InstallerObjectId = {
7. Rerun the Cisco Unity Server Configuration wizard.
06-04-2004 03:09 PM
In face I only have the following key:
HKEY_LOCAL_MACHINE\Software\ActiveVoice\CommserverSetup\1.0
I do not have the \Properties key.
06-04-2004 03:27 PM
If I do a:
select subscriberobjectid from subscriber where alias = 'Installer'
I get nothing.
In my Subscriber Table there are only three accounts right now. Unity_
What process should populate this table w/ the installer account? SQL permissions maybe?
06-05-2004 02:55 PM
Well...I was out of options so I uninstalled Unity and reinstalled and the Installer account was in the Subscriber table after the re-install. I didn't change any permissions or anything. Oh, well. Just glad it's back up.
Regards
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