02-09-2023 12:47 PM
CUCM / UCN : 12.5.1
Have a queued Hunt Pilot set to forward calls to System Call Handler that forwards to a voicemail box, but when I call externally and hit the voicemail I hear the greeting but the dtmf presses are not registered and the voicemail is not recorded.
I have tested calling directly to the System Call Handler number externally and it works, if I make the call to the Hunt Pilot internally it also it works. So it seems like something with the Hunt Pilot setup is not working with external calls.
02-09-2023 01:33 PM
I've tested this a bit more and if the MOH audio sample I'm using is blank for the initial greeting my dtmf codes work on an external call. If I used my uploaded recording or anything the pre-set options dtmf doesn't work and the voicemail isn't actually recorded, though I do hear both the initial announcement and the greeting from the VM.
02-09-2023 11:54 PM
What kind of PSTN gateway are you using? CUBE, PRI, POTS, etc? Does DTMF work when calls to a single DN are forwarded to voicemail?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide