Extract a Music on Hold File

[tom.mckim]

I have taken over a position in a company that has a Cisco Call Manager.

I know basic administration, but am not familiar with the rest of the system.

We have Call Manager 6.0.1.2000-3

The company has a need to change the Music on Hold and the Marketing Dept. has asked for an electronic copy of the file so they can work with an outside company to produce a new recording.

Via a web browser in Cisco Unified CM Administratior I went to "Media Resources" > "Music On Hold Audio Source"

I see information listing it as stream Number 2, but It I have no idea how to say extract it as a wav file.

Is there a place I can go and see the file to copy to my local PC.

[Brandon Buffin · Accepted solution]

You'll have to do this from the command line. The following post contains a document outlining the steps to download the file.

https://supportforums.cisco.com/message/1211185#1211185

Hope this helps.

Brandon