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Facing problem with "Place Call step" in CUE script

amitprshad
Beginner
Beginner

Hi,

My customer has a requirement of dialing a call outside once it hits the IVR similar to MVA feature in CUCM.Hence I’ve created a custom script(attached).

Now the problem I am facing is that when try to upload the same script in CUE web page then I get an error saying “Adding a script failed- The script contains unsupported steps or is corrupt” and when I remove this “place call step” from my script and then upload the script it gets uploaded normally. I am using CUCM ver 7.1.3 and Voice gateway 3925 in which CUE ver. 8.6.is installed in SM module.

I’ve attached the script, place call step and error screenshots in the mail for reference. Request for your help

Regards

Amit

7 Replies 7

karmakar
Cisco Employee
Cisco Employee

Place Call requires the IVR license. I think you really want to use the “Call redirect” step for a call transfer?

Abhi.

Hi Abhi,

Thanks.Actually I tried using "Call Redirect" but it works only on internal extensions.I've to transfer the call to a PSTN number that is why i was looking at "Place Call" step. Can I make "call redirect" step work for PSTN no.s somehow

cue licenses.bmp

Also Is there any specific license I can look at to find whether i've the license for using it.I have attached my license screenshot (above) of my CUE .

Regards

Amit