Hi, I am configuring the CME ver 8.6 for FXO ports.My customer has 4 FXO Ports and 1 T1/E1 card.The requirement is..once the PRI goes down then all the calls coming to recpetion should land on the FXO and it should ring on reception phone.My current recpetion number is 1000( its pilot number for PRI range).The configuration I've done is and it is not working fine.Is there anything as well which needs to be taken care. voice-port 1/0/12 signal ground-start incoming alerting ring-only ring number 3 trunk-group VIC2-2FXO connection plar-opx 1000 end voice-port 1/0/13 signal ground-start incoming alerting ring-only ring number 3 trunk-group VIC2-2FXO connection plar-opx 1000 end dial-peer voice 111 pots trunk-group VIC2-4FXO destination-pattern "FXO pstn number from which call will come" incoming-called number ephone-dn  27  dual-line number 1000 secondary 6901000 description 6901000 name Board Line ... View more

Hi, I want configure 4 FXO Ports on a CME router.The scenario i am using is that my customer has 1 PRI and if that fails then all the outgoing calls should  go through FXO ports.Also i don't want any incoming calls to come on those FXO ports.Please let me know what all parameters i need to configure for the same. Regards Amit ... View more

Hi,I am using IPCC enterprise ver 7.x ,IP-IVR for queing the calls and CTIOS client as agent desktop.I am looking forward to integrate it with third party application for CTI pop up.This third party application is having web interface and is using SQL database on the backend.My requirement is to configure a CTI pop up on the third party web application once the inbound call his sent to the CTIOS. Please let me know if there is any standard procedure for implementing this. Regards Amit ... View more

Hi, I am using Meeting place ver 7.0.  I downloaded the "conference manager" from App server and using it for admin functions.I muted all the participants on one of continous meeting and then unmuted them later.Now whenever the participants join then they login as a muted particiapnts only (even if they are new participant) and I have to login to conference manager to umute them manually. How do i disable the muting so that whenever the particiapnts join then they should be in un muted mode. Regards Amit ... View more

Hi, I am working on the script which should ask the users to enter their phone numbers and once they enter their phone numbers then the same should display on CAD of all the agents.For this I careated a variable in Web CDA->Enterprise Data->Fields and I also created a "layout" in Web CDA->Enterprise Data->Layout List. Now how to do folowing things 1) Map my local variable in the script to enterprise data variable 2)Map the custom "layout" to CAD to diasplay enterprise data variable Reagrds Amit ... View more