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Final error installation Unified Presence

Oronzo Lezzi
Level 1
Level 1

Hello

we are trying to install Cisco Unified Presence,

but at the end of the installation process we have this error

 

The installation has encountered a unrecoverable internal error....

 

Script "/opt/cisco/install/bin/pmNormalizeGeneric /etc/opt/cisco/install/component_install_cmd_list"

 

exited with error (1).....

 

what could be the reason for this error?

 

Thanks

 

Oronzo Lezzi

17 Replies 17

Hi , I have the same issue , did you fix it?

Here is the description of actions to avoid the error in the case you have to install an unrecoverable IP&P server. This helped me to do an successful install. There is one step which is misleading but easy to fix. Step 4b asks you to remove the Pub from the redundancy group which is not possible, you have to delete the redundancy group.

 

Have a look here:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/10_0_1/CUCM_BK_I95AD2FE_00_installing-cucm-100/CUCM_BK_I95AD2FE_00_installing-cucm-100_chapter_0111.html

Looking into version 11, it seems that these hoops are not needed anymore.

 

hope that helps

Thanks , fixed now