03-12-2014 07:42 AM - edited 03-19-2019 08:00 AM
Hello
we are trying to install Cisco Unified Presence,
but at the end of the installation process we have this error
The installation has encountered a unrecoverable internal error....
Script "/opt/cisco/install/bin/pmNormalizeGeneric /etc/opt/cisco/install/component_install_cmd_list"
exited with error (1).....
what could be the reason for this error?
Thanks
Oronzo Lezzi
06-25-2015 07:32 AM
Hi , I have the same issue , did you fix it?
06-28-2015 10:29 AM
Here is the description of actions to avoid the error in the case you have to install an unrecoverable IP&P server. This helped me to do an successful install. There is one step which is misleading but easy to fix. Step 4b asks you to remove the Pub from the redundancy group which is not possible, you have to delete the redundancy group.
Have a look here:
Looking into version 11, it seems that these hoops are not needed anymore.
hope that helps
07-01-2015 06:32 AM
Thanks , fixed now
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide