04-04-2016 01:04 PM - edited 03-19-2019 10:57 AM
We recently implemented Finesse 10.6. Our agents are requesting the ability to see color indicators next to their co-team agent states as they did in CAD. The close I can find that meets this is the Team Performance gadget that Supervisors get; however, it only works for Supervisors. Has anyone ever developed a gadget or customized a new gadget to show colors (Red, Yellow, Green) next to an agent, depending on what state they are in?
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04-10-2016 10:30 PM
You can refer to below document and create a copy of any required Live Data report perform the color customization based on Agent State and then display the same within Finesse Desktop
https://supportforums.cisco.com/document/12941486/setting-threshold-indicators-current-longest-call-waiting-queue-finesse
Regards
Deepak
04-10-2016 10:30 PM
You can refer to below document and create a copy of any required Live Data report perform the color customization based on Agent State and then display the same within Finesse Desktop
https://supportforums.cisco.com/document/12941486/setting-threshold-indicators-current-longest-call-waiting-queue-finesse
Regards
Deepak
04-11-2016 05:54 AM
Shoot, I never even thought of using thresholds. Great idea. Thank you!
04-11-2016 08:14 AM
Glad that it was of use and thanks for updating the forum with Correct Answer.
Regards
Deepak
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