Unified Communications Infrastructure

please help,  I am running CUCM 8.6.2 and UCCX 8.5.1 with the latest update from the cisco website, the serves "Cisco unified ccx engine" will not stay on. I restart or start the serves and it will go partial serves and then back to shutdown. I have...

Hello I have a cisco unified communication manager v11.and i want to install and configure cisco attendant console v11.but i'dont know .please can you gave  the documentation and explain me the procedure . Thank you Best regards 

Trying to setup PC Analytics but its not discovering any phones. The homepage OpsView tab under cluster health states that Cluster discovery may not be complete for Unified CM and/or Cisco VCS. You must complete cluster discovery for the data to disp...

Hi , I have presence ver 8.6 pub+sub handled 400 users I what to do restart to the cluster without users fill that . my point is the users will not disconnect and need to do login .     My action plan :   move all users to the sub >  restart the pub...

Hey Guys, I have been working on a project and I am not able to figure out the licensing part here, The customer is upgrading from CUCM ver 8.0 on MCS servers to version 11.0 on the BE 6000. The way it has to be done is manually configure the new s...

Hello, I am confusing for configuring Auto Attendance... some were it mention we need to create Call handler & using Cisco Unity Connection we can upload the prompt.... Also there is CUEAC   Web page need to login .... Is this mean there are 2 opti...

Hi All,  I configured VM following guide https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_1_2/ccmcfg/b06uone.html but now after configuring all, when trying to reach to vm pilot number 5600, i am getting dead air, there is no welcome gree...

We are at deployment stage of around 2000-5000 endpoints with BE7000 including Edge, I want to include Cisco Prime Collaboration to maintain the same, what license’s do I need to order, please help. Regards Irshad

We have a Pub & Sub CUCM 8.5(1). We would like users reports showing the following outputfirst namelast nameuserIDExtensionThese reports need to be generated every week or so. Are there any built in reports within CUCM that already has the above info...

With regards to CSCux90747, the patch works perfectly on CUCM. What about Unity Connection, IM&P, Contact Center Express, etc...??? I'm still getting "Not Running (Currnet)" unless I set OS secure mode to passive. As soon as it's set back to enforce ...

Hi folks, I have a problem. I need to upgrade Cisco Unified Attendant Console Advanced from version 10.5.1.10 to 10.5.2 version. I have to do this for compatibility reasons.  I couldn't find documentation about this process. Do you know how to do it...