12-03-2015 03:18 PM - edited 03-19-2019 10:27 AM
UC500 System. Main phone messagewhen not picked up: Do dial by name... for a full list... all work. To reach reception, press '2' - not working. When you press '2,' it asks for a password? This was working previously but not now... how do I resolve? Persons calling in can't leave a message for reception. This is a big problem.
12-06-2015 09:41 PM
Check the AA main mainu and script on scripts what 2 options pointed to ?
Br,
Nadeem
12-06-2015 10:28 PM
Hello Lopen,
It may be due to the fact that the extension is directly forwarded to voicemail manually on the physical phone itself.
Can u attch the "show tech" from CME and CUE . debugs from the gateway with the test call.
Debug VoIP ccapi inout
Debug ccsip messages
Rate the post accordingly.
-Regards,
Kevin
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