Forward all misbehavior when caller is doing internal calling and is in different area code

[pstojadi1]

Any body have issues with forward all with internal calling via wan where calling goes out the callers PRI when the caller is in a different area code than the calling or forwarders area code?

Could this be a call manager misconfiguration or a gateway misconfiguration on the destination of the call forwarding PRI?

Check out attached video please.

thanks

Petar

[Deepak Mehta]

Call forward CSS should have the partition of the route-pattern for that area code and if you can make direct calls from phone to that area code then I do not see ny reason why it shouldn't work.

so if direct phone call works then it is just issue of assigning correct CSS on cucm

[pstojadi1]

Hi Deepak,

It is a similar issue to this posting:

https://supportforums.cisco.com/discussion/11820941/users-call-forwarding-not-working-their-cell-phone

Thanks for your response.

The only time it does not work is when calling internally across the WAN where caller is in a different area code than callee.

And apparently it seems like it is calling from the caller's PRI from some tests we did.

[Deepak Mehta]

Thank you ,you have found a good thread ,if you  follow the same post you will be able to resolve thsi.

First check from CUCM via Dialed number analsyser what pattern and digits are getting matched .

Then enable debug on Voice gateway to see if the call is hitting the gateway and what number is getting forwarded.

[Deepak Rawat]

Are you able to dial this number through a cell phone just to make sure the number is valid and we can further investigate it on CM side. From CM perspective, it is a 7 digit dialing wherein you are using 8 as an excess code that I believe must be stripping of before going out to PSTN. Also try dialing another 7 digit number starting from 651 to check if it is only this number or others as well in that area

Regards

Deepak