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Forwarding a DN in CUCM

charles.bergeron
Beginner
Beginner

  I am have to change an employee's DN to a new DN. But I need to keep his old DN active for a month. Can I forward his old DN to his new DN in CUCM?              

1 Reply 1

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Charles,

There are a few ways this can be done

Have a look in CUCM under Call Routing> Directory number and you can set it up there.

You can have a DID/DN with Call Forward set up without an actual phone by doing it via this config.

You can also use Device > CTI Route Point as the same "virtual" config can be set there as well.

Set the CFWDALL on the DN page of the CTI-RP.

I prefer the CTI - Route Point method as you can search for it easily and it won't be deleted

by accident.

Cheers!

Rob

"Why not help one another on the way" - Bob Marley

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