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Gather logs from Cisco PCD

David Gonzalez
Level 1
Level 1

Hello,

 

what is the best way to gather logs from Cisco PCD. 

And what are the apps recommended to gather those logs.

 

Thank you.

2 Replies 2

RTMT would be my first choice. Although I never had any reason to do so, so I’m not entirely sure if RTMT would be able to do so. Otherwise you can always collect logs from the CLI if you know the path to collect them from.



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Go through below PCD admin guide.

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/10_0_1/CUCM_BK_U9C58CB1_00_pcd-administration-guide-1001/CUCM_BK_U9C58CB1_00_ucmap-administration-guide_chapter_0110.html

 

General Troubleshooting Issues

View Step-By-Step Log of Events

Use the View Log buttons on the Monitoring dashboard to see a step-by-step log of Cisco Prime Collaboration Deployment events.

Access Cisco Prime Collaboration Deployment Logs

Obtain additional details by accessing Cisco Prime Collaboration Deployment logs using CLI commands. For example:

file get activelog tomcat/logs/ucmap/log4j/*

Check For Problems Before You Start a Task

Use the Validate button to check for problems before starting a task. When the validation process identifies problems, click the View Log button to see more detail.

Node Information Mismatches

Some mismatches between node information that is stored in Cisco Prime Collaboration Deployment and the actual node can be fixed automatically (for example, active versions). Other information will require a rediscovery to correct the problem.

Verify Communication Between Servers

Use the network capture CLI command to verify communication between servers (for example, to confirm that packets are being sent to and received by the correct ports).



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