01-06-2021 01:25 PM
Hello,
what is the best way to gather logs from Cisco PCD.
And what are the apps recommended to gather those logs.
Thank you.
01-07-2021 01:51 AM
RTMT would be my first choice. Although I never had any reason to do so, so I’m not entirely sure if RTMT would be able to do so. Otherwise you can always collect logs from the CLI if you know the path to collect them from.
01-07-2021 05:48 AM
Go through below PCD admin guide.
General Troubleshooting Issues
Use the View Log buttons on the Monitoring dashboard to see a step-by-step log of Cisco Prime Collaboration Deployment events.
Obtain additional details by accessing Cisco Prime Collaboration Deployment logs using CLI commands. For example:
file get activelog tomcat/logs/ucmap/log4j/*
Use the Validate button to check for problems before starting a task. When the validation process identifies problems, click the View Log button to see more detail.
Some mismatches between node information that is stored in Cisco Prime Collaboration Deployment and the actual node can be fixed automatically (for example, active versions). Other information will require a rediscovery to correct the problem.
Verify Communication Between Servers
Use the network capture CLI command to verify communication between servers (for example, to confirm that packets are being sent to and received by the correct ports).
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