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Greeting message and redirect to ext. number with UC500.

pbaleshenko
Level 1
Level 1

Hello.

I need the following feature to SMB company (15-20 users).

Greeting answer to incoming external call and redirect to ext. internal number.

Can I do it only with UC500 (with CME and CUE) or I need Contact Center Express to make this feature?

Thnaks in advance.

Best regards,

   Pavel.

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi Pavel,

You are on the right track my friend

Here is a good place to start;

https://supportforums.cisco.com/docs/DOC-9525/

Cheers!

Rob

View solution in original post

3 Replies 3

pbaleshenko
Level 1
Level 1

It seems that Auto-Attendant feature of the Cisco Unity Express is what I need. Am I right?

Rob Huffman
Hall of Fame
Hall of Fame

Hi Pavel,

You are on the right track my friend

Here is a good place to start;

https://supportforums.cisco.com/docs/DOC-9525/

Cheers!

Rob

Hi Rob,

Thanks for help!