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Having trouble converting files to upload to Cisco Unified CCX 8.0(1)


Good Day All,

I am having troubles getting prompt files converted and uploaded correctly to the UCCX server.

I was reading the manual and it said that the file format for G.711 should be the following attributes.

8.000kHz, 8 Bit, Mono 7 kb/sec.


I always thought that G.711 should be something like 64kb/sec.

Can someone confirm if this is the correct format.

The manual also specified that the file has to be a .wav file with RIFF headers.

I am using a combination of two programs to convert the files.

My windows WMA files get converted to a .wav file from an online link and then I use the Audacity file and convert them again.

Trouble is that the files are ten times the size of all of the prompts currently on the CCX server now so I know that something is not right.

Any tips or pointers would be greatly appreciated.

Also,  if anyonw is using a program called Switch Sound File converter successfully please let me know.

I had the program in trial mode, but did not get a chance to use it.

The trial is over now and I need a file converter, just not sure which one to get.

thanks so much for any help.


Amanda Lalli-Cafini

1 Reply 1

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

Correct 64kbps.

Audacity or any sound application can do this.


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