02-09-2012 06:17 AM - edited 03-19-2019 04:22 AM
I have a client we deployed a UC560 system. Everythign was working but now the MWI lights stopped working. I have checked everything I can think of but I can not get them to light up. Any ideas would be helpful.
I have attached a config. Below is what I have from the CUE module.
se-10-1-10-1# show ccn application
Name: ciscomwiapplication
Description: ciscomwiapplication
Application type: aa
Script: setmwi.aef
ID number: 0
Enabled: yes
Maximum number of sessions: 6
CallControlGroupID: 0
strMWI_OFF_DN: A801
strMWI_ON_DN: A800
Name: msgnotification
Description: msgnotification
Application type: aa
Script: msgnotify.aef
ID number: 1
Enabled: yes
Maximum number of sessions: 12
DelayBeforeSendDTMF: 1
logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jsp
Name: voicemail
Description: voicemail
Application type: aa
Script: voicebrowser.aef
ID number: 2
Enabled: yes
Maximum number of sessions: 12
logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jsp
uri: http://localhost/voicemail/vxmlscripts/login.vxml
Thanks
Todd
02-09-2012 06:39 AM
It could be any number of things, but in your config you have:
ephone-dn 598
number A801...
mwi off
!
ephone-dn 599
number A800...
mwi on
!
yet all your numbers appear to be 4 digits; i.e. you'd need "number A801...." and "number A800....". There could be some translation and such going on. Otherwise it might be necessary to run some debugs (from CUE, you could do a 'clear trace', 'mwi refresh telephonenumber XXXX', then 'show trace buff long' and see what it's getting back. CME would have some debugs, too, but at least you'll get some basic info on whether it's getting rejected or not.
02-09-2012 08:18 AM
I had them with 4 dots and tried with 3 dots. I put it back but still no luck after doing a MWI refresh.
02-09-2012 06:45 AM
Are you able to call the MWI On extension from the phone?
Regards,
Yosh
02-09-2012 08:19 AM
I usually don't use A800 so I have to admit I don't know how to dial that? Usually I use just a number so I can dial to turn it on and off?
I will try if you can tell me how?
Thanks
Todd
02-09-2012 09:52 AM
I got it to work. I went back to MWI SIP on the phones and enabled SIP on the Call Manager.
Thanks
Todd
05-30-2012 01:55 PM
I have the same problem. Can you explain how you fix the problem? Where did you go back to MWI SIP?
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