How can I implement this?

[PieroB]

Hello, I need to configure my BE6000 for the following needs:

- External users call a specific internal number (e.g. 001345666). Is just one, can I use the hunt pulit the same?

- If 5666 is busy (on conversation), external users must hear a recording with periodic custom messages (and moh) like "thanks for calling XYZ corp. please wait until someone replies"

- If external users call during closed offices (how can I configure schedules?), they must hear another message (e.g. the office is closed. please call during working hours).

Thanks to everyone!

PieroB

[Jaime Valencia]

You can configure a DID in pretty much any element within CUCM's dial plan, including a hunt pilot.

You can configure a hunt pilot with queuing enabled for your second requirement.

You can configure the standard and closed greetings along with the required schedule in CUC for your last requirement.

[PieroB]

Thanks, can I implement schedules without using CUC?

PieroB

[Jaime Valencia · Accepted solution]

You can use ToD for the call routing, but then, where would you record the greetings you want to play???

[PieroB]

so, I can implement routing based on schedules, but I can't use announcements. right?

thanks

[Jaime Valencia]

Correct