04-24-2010 04:54 PM - edited 03-19-2019 12:51 AM
I have a customer who is replacing a Toshiba system with UCM-BE / Unity Connection. Toshiba has the following functionality:
External caller dials extension from AA, a pre-recorded annoucement is played on the overhead paging system, then caller is parked at a specific extension.
Is there a way to duplicate this with Unity Connection (7.1.3)? No problem transferring to a Directed Call Park number, but what about the additional step of dialing the paging DN and playing a recording?
04-28-2010 01:20 PM
bump.
Lindborg, you out there?
I have a TAC case open, but it's not looking promising . . . took 27 minutes just for my question to be understood.
04-28-2010 07:18 PM
If I follow your scenario, this is not possible with CUCM/CUC. You may be able to do something like this with UCCX but that may be a little overkill.
Regards,
Bill
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