Unified Communications Infrastructure

Companies that have compliance requirements must archive all email and chat. Can it be done with CUPC ?

We have recently installed CUEAC 3.1.1.5 and it is set to use the handset.  When the operator answers the call, the phone rings once and the call goes directly to speakerphone.  When we call the phone directly it does not get answered on the speakerp...

Will  this new 8900 and 9900 series phones support CMC and FAC or no?I read the interaction and restriction for CM 7.1 and 8.0 both states it will support or play CMC and  FAC tones only devices running SCCP, TAPI/JTAPI ports,etcHere is the URL http:...

Hello All,After reading the entire administration manual, I got no success in receiving email notification from our CUE v7 (AIM-CUE) when urgent voicemail are left on our system.Everything is configured properly and the CUE don't even open a connecti...

Hello,We have deployed in our company the CUPC 7.2 and it works well with all users except a few. When they try to start the application, this error message appears:"Cisco Unified Personal Comunicator was unable to load the necessary language resourc...

Is it possible to create an account in Unified CM Administrator that can ONLY change the MAC address of a phone?  How?  Thanks!!

Hi,I really need your help on this.I am having a problem with an IPCC Express server. It is not allowing any changes to the agent's configuration or anything, it is simply not making any changes to the configuration.Everytime I try to make a change t...

Hello,I need insert a Subscriber Call Manager in a node with a Publisher, but I don´t know the Security Password in the node Publisher.How can I reset or recover this password?TksManoel Dias

When I first checked the ports they had a VPM_State of FXOLS_REMOTE_RELEASE. I couldn't get any calls to traverse those ports. I did a shut/no shut on those ports and now I have a VPM_State of FXOLS_ONHOOK, but it shows a Codec of g711ulaw and a VTSP...

Hi Experts,I am having  a problem with my TCL: its-CISCO.2.0.1.0.tclEvery thing was working fine but suddenly a problem came up:when a caller dials the company number a greeting message is played, but when he dials the extension, the routers does not...

Hi All,I Installed Unity Connection 7.0.2 and it works fine. My problem with Cisco PCA access.I am not able to access the PCA. I am using this link:https://ServerIP:8443/ciscopca/home.doI am using my username and password, I used my password for TUI ...

we have unity um 5.0 with exch 2007/2003.lately we have many users reporting that their mwi light "stops working". either the light stays on when there is no new msg or the light does not go on when they have a new msg.each time we have been able to ...

Hi All,Please help, i'm have a problem with Unity 7, the AvCsMgr service cannot start.I've try MSCW and the problem is SQL server fail to sync with the message store.Any advice how to resolve the problem?Thanks in advance