How to play announcement that call is being recorded to callers

[T00722700]

I have a customer who is getting Calabrio call recording, but no contact centre.

Some phones will not be recorded

Some phones will always be recorded

Some phones will press record button to initiate call recording

Customer wants callers to hear an announcement that call is being recorded for the phones that are set to automatically record, and ideally want callers to hear an announcement for the phones that selectively press the record button only after they press the record button.

Calabrio said they have no way of playing any announcements, so it must be done on the CUCM or CUC side.

Recorded Phones will receive calls either via the main AA, or directly to their DID. 

Some of these DIDs/DNs  have mailboxes.

If I route all the calls thru CUC first to play an announcement, can the extension still have a mailbox in Unity.  If so, how is this configured? 

Or is there a better solution to play an announcement then routing calls thru CUC?

thanks!

Michelle

[Pranjol Saikia]

Sorry for answering to a very old thread.

Call recording announcement

Site engineers can checkout below 3rd party solution for this kind of requirements ( Play out Call Recording Warning / Announcements )
MARS Agent Greeting :
https://developer.cisco.com/ecosystem/cpp/solutions/181073/
https://www.youtube.com/watch?v=DBFV8m-IfjE

[Mohammadreza Hadi]

CUCM does not have this feature

on CUC, you can define a "Call-Handler" which only plays a "Greeting" and then forward to a Specific Extension to answer..
(in greeting, you play your announcement file)
(for forward to an extension, you must define another Call-Handler, which only his "Alternate" mode is Enabled, and Forwarded to an Extension, then on your Greeting Call-Handler, in action of after play, set to forward to this Alternate enabled Call-Handler..)

or 
you can use "imagicle" call recording solution..
it's one of the best partners of cisco products
and they support this feature completely..
https://www.imagicle.com/en/products/call-recording/