Hunt Group to System Call Handler

[samaniegok]

Hello Everyone,

Here's my problem, I manage the phones for two companies with two different phone schemes.

One company is fine but the other one is one I'm having trouble with,

When someone calls from the outside, it goes to a hunt group from the hunt group, they are to be forwarded to a System Call Handler with an extension.

The number forwards just fine but Unity Connection doesn't pick up the call it just keeps ringing. Is there anyway to track the call flow to see what extension is being dialed from the hunt group?

Versions of the Unity / CCM are 7.x and 7.x

Thanks in advance

-Kyle S.

[Rob Huffman · Accepted solution]

Hi Kyle,

If you look on the Hunt Pilot page under the Forward settings you should see where the

call is supposed to Forward to. I would try this Tool from the great suite of Unity Tools to have a look

at the call flow if it is hitting Unity Connection;

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Cheers!

Rob

[Brad Magnani]

Ya beat me to it, Rob

+5

[Rob Huffman]

Hey Brad,

You must have been typing with your elbows for me to beat you Hahahahahahaha!

I flunked out of typing back in High School (ya I know!) and have regretted it ever since. +5

Cheers!

Huff

[Brad Magnani]

Hi Kyle,

If it's Unity 7 (on Windows) you can use the Port Status Monitor from the Tools Depot to see if the call even makes it to Unity.  Otherwise, if you're running UC, you'll want to use the rPSM tool from ciscounitytools.com.  Sounds like it may not be reaching Unity.

Hope that helps,

Brad

[samaniegok]

Thanks for the answer. Crisis Averted!

Thanks for the answers and the help :-)

-Kyle S.