Hunt Pilot Forward Hunt No Answer after call once (one ring)

[r.masuda]

Hi,

Scenario

Cluster CUCM : 8.6.2.20000-2

Hunt Pilot -> 1000

- Maximum Hunt Timer = 20

- Forward Hunt No Answer = Destination 2000

    Hunt List -> HL-Helpdesk

         - RNA Reversion Timeout = 15

         - Distribution Algorithm = Circular

        - Line Group -> LG-Helpdesk

            - With 5 Directory Number (1001, 1002, 1003, 1004, 1005)

Problem :

- Call in Hunt Pilot 1000

- It is directed to the LG Group Line-Helpdesk

- Call once (one ring) and directs the call to the 2000

Observation :

- At the moment the problem has directories of available numbers

- There are 5 IP Phone 7962 where all are configured with 5 Directory Numbers

Line 1 : 1001

Line 2 : 1002

Line 3 : 1003

Line 4 : 1004

Line 5 : 1005

I could not find any similar bug. Problem occors randomly

Regards

Masuda

Please, anyone have any idea what might be causing this problem?

[will.alvord]

I'd first check the max calls/busy trigger settings on all of the lines.

[r.masuda]

Hi will.alvord

1) Validate line by line and principle are OK (all  are with default settings)

2)  There is no forwarding enabled.

Obs.: Call appears as missed in Devices

Regards

Masuda