IM and Presence 12.5 can't access through web browser

[ahmed.zakaria]

After Power issue with our hardware the IM and Presence Server 12.5 Publisher server I cannot access it through the web browser. When I type in the IP address of my server it gives thw web pagre for the server and when i press on

• Cisco Unified Communications Manager IM and Presence

me the error "This site can't be reached."

 I need a resolution to be able to access the administration portal

the subscribe server working fine 

[ahmed.zakaria]

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Name Service Cache [STOPPED] Service Activated
Entropy Monitoring Daemon [STARTED]
Service Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco Client Profile Agent[STARTED]
Cisco Config Agent[STARTED]
Cisco DRF Local[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco IM and Presence Admin[STARTED]
Cisco IM and Presence Data Monitor[STARTED]
Cisco Intercluster Sync Agent[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco Login Datastore[STARTED]
Cisco Management Agent Service[STARTED]
Cisco OAM Agent[STARTED]
Cisco Presence Datastore[STARTED]
Cisco Presence Engine[STARTED]
Cisco RCC Device Selection Service[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco Route Datastore[STARTED]
Cisco SIP Proxy[STARTED]
Cisco SIP Registration Datastore[STARTED]
Cisco Server Recovery Manager[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Sync Agent[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco XCP Authentication Service[STARTED]
Cisco XCP Config Manager[STARTED]
Cisco XCP Connection Manager[STARTED]
Cisco XCP Directory Service[STOPPED] Component is not running
Cisco XCP File Transfer Manager[STOPPED] Component is not running
Cisco XCP Message Archiver[STOPPED] Component is not running
Cisco XCP Router[STARTED]
Cisco XCP SIP Federation Connection Manager[STARTED]
Cisco XCP Text Conference Manager[STARTED]
Cisco XCP Web Connection Manager[STARTED]
Cisco XCP XMPP Federation Connection Manager[STOPPED] Component is not running
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
Platform Communication Web Service[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Primary Node =false

[ahmed.zakaria]

admin:utils diagnose test

Log file: platform/log/diag3.log

Starting diagnostic test(s)
===========================
test - disk_space : Passed (available: 990 MB, used: 12676 MB)
skip - disk_files : This module must be run directly and off hours
test - service_manager : Passed
test - tomcat : Passed
test - tomcat_deadlocks : Passed
test - tomcat_keystore : Passed
test - tomcat_connectors : Failed - The HTTPS port is not responding to local requests. Please collect all of the Tomcat logs for root cause analysis: file get activelog tomcat/logs/*
test - tomcat_threads : Passed
test - tomcat_memory : Passed
test - tomcat_sessions : Passed
skip - tomcat_heapdump : This module must be run directly and off hours
test - validate_network : Passed
test - raid : Passed
test - system_info : Passed (Collected system information in diagnostic log)
test - ntp_reachability : Passed
test - ntp_clock_drift : Passed
test - ntp_stratum : Passed
skip - sdl_fragmentation : This module must be run directly and off hours
skip - sdi_fragmentation : This module must be run directly and off hours

Diagnostics Completed

The final output will be in Log file: platform/log/diag3.log

Please use 'file view activelog platform/log/diag3.log' command to see the output

admin:utils dbreplication runtimestate

Server Time: Fri Aug 30 18:11:09 +03 2024

Cluster Replication State: BROADCAST SYNC ended at: 2023-04-28-02-11
Sync Result: SYNC COMPLETED on 321 tables out of 321
Sync Status: All Tables are in sync
Use CLI to see detail: 'file view activelog cm/trace/dbl/20230428_020254_dbl_repl_output_Broadcast.log'

DB Version: ccm12_5_1_11900_117

Repltimeout set to: 300s
PROCESS option set to: 1

Cluster Detailed View from IMP-PUBV12.BDOESNAD.COM (2 Servers):

PING DB/RPC/ REPL. Replication REPLICATION SETUP
SERVER-NAME IP ADDRESS (msec) DbMon? QUEUE Group ID (RTMT) & Details
----------- ---------- ------ ------- ----- ----------- ------------------

IMP-PUBV12 10.10.101.6 0.036 Y/Y/Y 0 (g_5) (2) Setup Completed
IMP-SUBV12 10.10.102.6 1.250 Y/Y/Y 0 (g_6) (2) Setup Completed

[Nithin Eluvathingal]

I can see the test result: “test -tomcat_connectors: Failed - The HTTPS port is not responding to local requests. Please collect all of the Tomcat logs for root cause analysis: file get activelog tomcat/logs/*.” It appears this is the reason you are unable to open the page on IMP, even though all the services are up.

I suggest restarting the Tomcat service and trying again. If it still doesn’t work, check the logs using “file get activelog tomcat/logs/*.” If you don’t find anything from the logs, please open a case with TAC.