Dear All, there are any way to transfer an option on IVR to start whatsApp chat on UCCXfor example press 1 to sales and press 2 for start whatsApp chat on your mobile number . thanks.
Hi everyone,Is it possible to determine who dropped the call first in the UCCX. Is there a report to check it? Thank youAppreciate your responseAhmed Zakaria.
Hi,Agent state turns to Not Ready during an Outbound call and has been captured in the reports.Is it possible to change the state of an Agent during an Outbound call from Not Ready "offhook" to Talking or Any other state.Regards,Ahmed Zakaria
Provision the CUBE XMF ProviderThese configuration enables the HTTP communication and the XMF provider configuration :CUBE001 :ip http serverno ip http secure-serverip http max-connections 1000ip http timeout-policy idle 600 life 86400 requests 86400...
ConfigurationKey Configuration Points for UCCE deployment with CUSP : Create a SIP Trunk Device for a RecorderTo provision a recorder as a SIP trunk device, a Unified CM administrator creates a SIP trunk device from the device page, and enters the de...
