Im and Presence service repeatedly shutting down.

[hartgravesc1]

Hello everyone,

Today I was in the Cisco Unified Real Time Monitoring Tool, and I started getting alerts about a critical service down. The alert keeps going back and forth for the Pub and the Sub. The services that are down are:

-Cisco XCP Directory Service

-Cisco XCP Message Archiver

-Cisco XCP XMPP Federation Connection Manager

What I've noticed is the functionality with Jabber is a little strange. I'm fairly certain it is because of this. 

I've attached a couple of snips with the errors. Any thoughts? 

[Manish Gogna]

Hi,

The XCP Directory services (along with the Message Archiver / XMPP Federation Connection Manager) will not start unless properly configured.  These are not services typically used by most customers.  Below is a description of the uses for these:

Cisco UP XCP Directory - This is used for 3rd party clients that connect in through XMPP.  This is essentially an laternate LDAP server that they can search for contacts.

Cisco UP XCP Message Archiver - This is used for archiving chat messages on an external Post GRE SQL server.

Cisco UP XCP XMPP Federation Connection Manager - This is used for fererations with XMPP services.  Examples of this would be to fererate with gchat so you can IM those users.

https://supportforums.cisco.com/discussion/11002956/cups-80-cisco-xcp-directory-service-doesnt-start

HTH

Manish