imported users on cisco unity connection after switch version

[abd88elhak]

Hi

i have cluster cucm 10.5.2 and cuc cluster 10.5.1 .

i imported user from cucm using AXL service the voicemail is working goood for the resaon of using the last DST i decided to upgrade cuc version to 10.5.2
CUC Pub switch version ==> ok
CUC sub switch version ==> KO

i imported other users on cuc from cucm i configured for ther voicemail and unified messaing ==> good but the connexion of the two servers of cluster is not established so i decided to make rule back and switch version to 10.5.1

my probelm : i didn't find the users improrted after the first upgared when i try to upgrade them again i din't find them

i created a new user on cucm i did import it succefuly

so how can i recover the imported user after switch version and their configurations on cuc

regards

[Jaime Valencia]

So, you were on 10.5.1, upgraded to 10.5.2, configured a few things, switched back to 10.5.1, to then perform the upgrade again to 10.5.2??

Whatever you configured on 10.5.2 will be lost if you switch back to 10.5.1, that's expected.

If you then UPGRADE again from 10.5(1) to 10.5(2), and by upgrade I mean running the whole upgrade procedure, as those you're using the 10.5(1) DB in which those users didn't exist, you cannot expect them to show in 10.5(2)

[abd88elhak]

Hi jaime

the users are imported after upgrade to 10.5.2 and i configured for them voicemail and unified messaging .

after rule back to 10.5.1 (because switch versions on sub failed) i didn't find this users

when i try to upgrade them again i didn't find them

i created a user local for test and i could improt it succefully .

please find the "utils diagnose test" results .

regards 

[Jaime Valencia]

As I already explained, that's the expected behavior, there's no way you can get them back, you need to configure them again.

[abd88elhak]

Hi jaime

i couldn't   import this users again . (i created a new user for test and i could import it successfully )

please find the pictures 

regards 

[abd88elhak]

Hi

is there any update about my problem

i'm still unable to find these users on cisco unity connection

i made a test : because cucm is synchronized with LDAP and then users are imported from cucm to cuc i converted one searched users to local users and i tried to delete it i get as message "this user is connected to cisco unity connection and impossible to delete it"

this means that searched users are on cuc database but how can i displayed them

i restart cuc but the same problem 

help me plz

regards 

[Jaime Valencia]

I suggest you open up a TAC, as there might be dependencies that were not deleted in the DB, and they will need to be removed.