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Integration of Presence Status into Unity Connection

eebarker
Level 1
Level 1

Is there any way of getting someone's Presence Status (i.e. in a meeting, on a call, busy, away etc.) to be reflected into Unity Connection so if someone who calls that person is forwarded to voicemail they can be provided with specific information on why they have been forwarded to voicemail ?  I have a client who is implementing UCXN and IM/PM with Jabber (all on 9.1) and they asked if this is possible.

Thanks

Euan                  

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

The answer is no, in fact there is no feature in CUCM to forward a call to a specific destination based on a presence status, so you'd first need that before Unity would be able to get the data. UCXN has not presence status of any kind.

HTH,

Chris