Unified Communications Infrastructure

  Hi,We would like to do an upgrade on our existing Call manager to version 9 from version 7.1.5. We have purchased the 3 years UCSS (which has another 2 more years to go) but we have an expiring ESW (expiring in a month or 2). What are the part numb...

kinldy advice on how initiating Meet-Me conference from short code/DN number send from pstn

Hi, I am trying to use a Linksys WIP-330 SIP phone with communications Manager 6.0After a little effort, I got everything to work, except I am having issues with the sometype of timer. After a certain amount of time approx 5 minutes the phone unregi...

I setup cisco voice solution for some company and i need the help on IVR greeting for cisco unity express. Below is the details of menu:Someone Call on 800880....Play a Greeting menu and Recording (welcome press 1 for arabic, 2 for English, 3 for fre...

All,I would test this in my lab but time is not on my side. We are deploying a CUEAC 9.1 system with CUCM 9.1.2. The customer has several thousand entries in the enduser table on CUCM (which is used as a directory for CUEAC). The customer would like ...

Hello Team,Just to get confirmation about the MCS Servers 7800 Series that is it recommanded to upgrade Call Manager 6.5 which is runningon MCS 7800 Series Server to Call Manager 9. CM-9 us fully unified.Thanks,

Hello Guys,Am relatively new to Cisco Call center management ( ICM) and I am planing to undergo some courses. Any institutes that you recommend?

Hi Guys, Please pehpahs somebody has implemented this functionality in unity  8.6 (UCME) and can help me.I redirect the incoming calls to a hunt group. I want that, when the hunt group users are bussy, the unity plays a message saying " All the agent...

Hi all, I want to know what servers and applications are required to run jabber in my environment. Like which version of CUCM ? is there any other server required ?