Interactive Reports in Assurance

[blive56133]

Hello. I'm trying to get some reports for UCM/CME voice call quality reports. I use only CUCM to calculate MOS values (no NAM or 1040 sensor). 

But I don't get any values in Assurance. I tried changing dates, MOS values, jitter, etc but never get anything (see photo). What am I doing wrong?

CUCM is configured according to http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance

1. Log in to Unified CM Administration.
2. Choose System > Service Parameters. The Service Parameters Configuration page appears.
3. Select the server and the service:
   1. Select the name of the Unified Communications Manager server. This is a Unified Communications Manager from which Prime Collaboration Assurance will gather data.
   2. Select the Unified Communications Manager service.
4. Set these parameters:
   • CDR Enabled Flag—Scroll down to System. Set to True.
   • Call Diagnostics Enabled—Scroll down to Clusterwide Parameters (Device - General). Set to Enable Only When CDR Enabled Flag is True.
     Note: It is recommended that you ensure that Call Diagnostics Enabled is set to Enable Only When CDR Enable Flag is True on the publisher and on each of the subscribers.
5. Click Update.

[kevinng2]

Hi,

What PCA version & SP you are running?

Have you added PCA as a Billing Server in UCM?

Also check if UCM Publisher is listed in CDR Source Setting of PCA.

Regards,

Kevin Nguyen