Hello. I'm trying to get some reports for UCM/CME voice call quality reports. I use only CUCM to calculate MOS values (no NAM or 1040 sensor).
But I don't get any values in Assurance. I tried changing dates, MOS values, jitter, etc but never get anything (see photo). What am I doing wrong?
CUCM is configured according to http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance
- Log in to Unified CM Administration.
- Choose System > Service Parameters. The Service Parameters Configuration page appears.
- Select the server and the service:
- Select the name of the Unified Communications Manager server. This is a Unified Communications Manager from which Prime Collaboration Assurance will gather data.
- Select the Unified Communications Manager service.
- Set these parameters:
- CDR Enabled Flag—Scroll down to System. Set to True.
- Call Diagnostics Enabled—Scroll down to Clusterwide Parameters (Device - General). Set to Enable Only When CDR Enabled Flag is True.
Note: It is recommended that you ensure that Call Diagnostics Enabled is set to Enable Only When CDR Enable Flag is True on the publisher and on each of the subscribers.
- Click Update.