Interactive Voice Response in Cisco 2951 Router

[CISCO171346]

How to configure Interactive Voice Response (IVR) feature in Cisco CME 2951 router so that when a call is initiated internally or externally, IVR runs and asks me to dial particular dial-pattern to talk to particular group?

Do I need any additional license or hardware module for that purpose????

[Maren Mahoney]

I'm not sure if you are talking about the Mobile Remote Access feature or area paging.

MVA allows an external caller to dial a number captured on a dial-peer on a router which activates an IVR allowing the caller to dial an outbound number anchored on an enterprise phone. (example: Being able to call an international number anchored on your work phone while physically being at your friend's house.)

Area paging allows a caller to dial a number and activate the speakerphone on a set of devices.

Which of these are you looking for? If neither, can you describe your scenario in a little more detail?

Maren

[Elliot Dierksen · Accepted solution]

What are you trying to accomplish? If it is an IVR menu, perhaps BACD would be what you want. I agree with @Maren Mahoney that it isn't clear what you are trying to do.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html 

[CISCO171346]

Yes @Elliot Dierksen , I want an IVR menu

I simply want to make this CME 2951 as an auto attendant so that it automatically answers the outside calls with greetings and menus