IP Communicator question

[Joshua Engels]

Im setting up Cisco IP Communicator Softphone for the first time in my 8.6 CUCM enviornment.  I have option 150 and all configured but am unable to get the phone to register even though I have set it up in Call Manager.  The error I get is in the photo below:  I think my issue is that the CUCM server does not have the Ip Communicator config files but wanted to confirm that is the issue.  More info below:

When I pull up my CUCM Device Configuration, the load information is blank.  Would that be an indicator that the phone load has not been put on the server?

[Jaime Valencia · Accepted solution]

That has nothing to do, have you actually configured the device on CUCM with the device name from the .cnf.xml file??

Or do you have auto-reg enabled??

HTH

java

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[Joshua Engels]

I configured the device in CUCM and used the MAC address of the NIC the IP Communicator is running on.  So potentially the issue is that I am using the name "0026B9F120FA" and that is incorrect?

[Joshua Engels]

Joshua Engels wrote:
I configured the device in CUCM and used the MAC address of the NIC the IP Communicator is running on.  So potentially the issue is that I am using the name "0026B9F120FA" and that is incorrect?

Okay, that was the problem.  The actual device name wasn't "0026B9F120FA", it needed SEP on the front like so:  "SEP0026B9F120FA".  Phone registered as soon as I changed the device name. 

Thanks!