My company hosts contractors that work under other management, makes no accounts for them. Issue: It was recently realized that one of these men couldn't receive calls through his desk phone, and when checked it was revealed that any phone that lacks a currently signed in user is unreachable from external numbers.
They have extensions, but can only be reached internally. I'm wondering if this is just how it be like or if there's something I can change in the configurations.
If you have a phone that is assigned to contractor and has DID number assigned to it then any external caller can reach that device (assuming partition and calling search space has access to external callers).
Are you using extension mobility configured for these users? Do you have DID or just internal numbers assigned to these users? Please provide more details about your scenario.
Please rate helpful posts and if applicable mark "Accept as a Solution". Thanks, Vaijanath S.