Hey there,
I'm in the process of implementing a unified communications platform for a small-medium business and I've found I need information rather than endless promotional websites...
From what I can see, Cisco Jabber is a fully featured UCP with presence, IM, video etc, but can it be hosted internally, on our own servers?
We're also planning to link the UCP into a live helpdesk accessed via our website, the only problem is I haven't been able to find anything regarding a thin-client for Jabber IM/video.
We would like to implement it such that a customer can initiate a IM or video call with customer service here, without having to install a client themselves (running on a thin-client in the browser).
Does Jabber support this?