Dear all,
Please pardon me if have asked this question in the worng place. I'm new to this forums and not familer with the way around.
I wish to build an application using JTAPI connected to UCCX which will provide an CRM integration which will facilitate making calls from agent phones to customer numbers.
I have working code {Attached bellow, which has been refernced} with Agent Extensions but I have faced an issue while integrating with the CRM.
The CRM can only supply the Agent ID not the Agent Extension. My code works using the agent Extension.
I tried but I was not able to find comeup with a soulution which will present the agent extension when the Agent ID is passed.
Please help me to find a way to get the Agent extension using the Agent ID.
Thank you in advance.
--Current code which uses agent extension--
import javax.telephony.*;
import javax.telephony.events.*;
import com.cisco.cti.util.Condition;
public class MakeCall {
public MakeCall(String[] args) throws Exception {
String hostname = args[0];
String login = args[1];
String passwd = args[2];
String src = args[3];
String dst = args[4];
/* start up JTAPI */
JtapiPeer peer = JtapiPeerFactory.getJtapiPeer(null);
/* connect to the provider */
String providerString = hostname;
providerString += ";login=" + login;
providerString += ";passwd=" + passwd;
Provider provider = peer.getProvider(providerString);
/* wait for it to come into service */
final Condition inService = new Condition();
provider.addObserver(new ProviderObserver() {
public void providerChangedEvent(ProvEv[] eventList) {
if (eventList == null)
return;
for (int i = 0; i < eventList.length; ++i) {
if (eventList[i] instanceof ProvInServiceEv) {
inService.set();
}
}
}
});
inService.waitTrue();
/* get an object for the calling terminal */
Address srcAddr = provider.getAddress(src);
srcAddr.addCallObserver(new CallObserver() {
public void callChangedEvent(CallEv[] eventList) {
}
});
/* and make the call */
Call call = provider.createCall();
call.connect(srcAddr.getTerminals()[0], srcAddr, dst);
}
public static void main(String[] args) {
try {
new MakeCall(args);
} catch (Exception e) {
e.printStackTrace();
} finally {
System.exit(0);
}
}
}
