Line Group - Decline Call

[Chuck (NetworkChuck)]

After upgrading to Call Manager 10.5, it seems the ability to a decline an incoming line group call has been removed. Is this a setting that can be adjusted?

[Manish Gogna]

Hi,

If this is related to jabber clients  then as per the following

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/10_5/rn/JABW_BK_J559CFFB_00_jabber-windows-release-notes-10-5/JABW_BK_J559CFFB_00_jabber-windows-release-notes-10-5_chapter_010.html

Declining Calls in Hunt Group

If you enable the Legacy Immediate Divert option in Cisco Unified Communications Manager, users cannot decline calls when they are logged into Hunt Group in softphone mode, but can decline calls in deskphone mode. To disable users to decline Hunt Group calls in both softphone and deskphone mode, you must enable the parameter preventdeclineonhuntcall in the configuration file.

HTH

Manish

[Chuck (NetworkChuck)]

No, this is also applied to a deskphone, multiple models. The idivert option is disabled when for an incoming call from a Line Group.