- Your account must be associated with your handset (done by the CCM admin)
- Your account must be a member of the Standard CTI Enabled user group, again done by the CCM Admin
The VOIPIntegration tool basically sends XML instructions to the phone (basically 'press key 1, press key 'services', etc). Each time you send it an instruction, it grabs a screenshot of the handset using this URL that you can browse to:
If you put in your CCM user and password (not PIN), and your phone is associated to the handset, you should get a screen grab of the phone.
The VOIP integration tool should work with your normal CCM user and password as well - as the phones don't support HTTPS, you can capture the traffic from your PC to the phone and see what is actually going on with Wireshark. See the screen grab for an example of the type of call it makes...
The IP phone SDK is documented at this URL, goes into detail about the various things you can do... VOIP Int remote control mainly uses the 'CiscoIPPhoneExecute' object:
Hope this helps
Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!