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Manager can't intercept the call coming on Proxy line in IPMA

annagpal
Level 1
Level 1

‎02-27-2014 12:03 PM - edited ‎03-19-2019 07:57 AM

Hi,

I am trying to setup IPMA on CUCM 9.1, however when there is a call coming on proxy line and still not picked up by Assistant and in Ringing state at that time if Manager tries to "intercept" the call is not working and the "intercept" softkey is grade out.

The CSS assigned to proxy line can see the manager's line as well. Softkey template is also assigned correctly.

Does anybody know what could be an issue and what should I check?

Regards,

Ankit

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annagpal
Level 1
Level 1

‎02-27-2014 01:03 PM

Can anyone help on this .  I am stuck and heading no where

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