Maximum Number of Calls by Analyst

[christina.singer1]

Could someone assist with a query to show how many calls an analyst handled each day (after defining a report period)? My company is trying to determine which analyst took the maximum number of calls (and when) over the course of a year. Thanks!

[Richard Bradfield]

More information needed, what equipment are you using Cisco UCCX, CUCM CME??

[christina.singer1]

Cisco UCCX. Thanks! :)

[jagpreet89]

Christina,

Run a CUIC/Historical report. You can use the Call Detail Record by Agent or the Agent Detailed Record report.

What is the version of UCCX you are running?

Regards,

Jagpreet