06-27-2014 02:15 AM - edited 03-19-2019 08:20 AM
Hi guys, I have downloaded the ISO for 10.5 upgrade and trying to run it 9.1.2. Each time I try, I get an error about the hash being wrong. I have checked the hash of the ISO and it is fine. I have tried mounting it as a DVD or pulling it over FTP and get the error. Strange thing is, I used the same ISO to upgrade Unity Connection and it worked fine.
Anybody else running into this?
Solved! Go to Solution.
06-27-2014 06:37 AM
Hi Sean,
I have not done this upgrade, but I was wondering if this note may be why you are seeing these issues;
If you are upgrading to Cisco Unified Communications Manager Release 10.5(1) from a release earlier than Cisco Unified Communications Manager 10.0(1), you must download and install ciscocm.version3-keys.cop.sgn on every node in the cluster. This Cisco Options Package (COP) file has the RSA keys that are required to validate the upgrade. Missing RSA-3 keys will, for example, result in status errors in the Software Installation/Upgrade window of the Cisco Unified Operating System Administration interface.
![]() Note | Validation will fail even if the md5sum value of ISO is correct. |
To find COP files on Cisco.com, navigate to Support > Downloads > Cisco Unified Communications Manager Version 10.0 > Unified Communications Manager/CallManager/Cisco Unity Connection Utilities.
![]() Note | Cisco Prime Collaboration Deployment does not automatically install the required COP file before upgrade. You must create a task to install the COP file before the upgrade. For more information, see the Cisco Prime Collaboration Deployment Administration Guide. |
Verify that you have the correct COP file installed with the following commands:
admin:show version active
Active Master Version: 8.5.1.10000-26
Active Version Installed Software Options:
ciscocm.version3-keys.cop
admin:
From;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/10_5_1/CUCM_BK_CE15D2A0_00_cucm-release-notes-1051/CUCM_BK_CE15D2A0_00_cucm-release-notes-1051_chapter_0101.html#CUCM_RF_CFA5AE12_00
Cheers!
Rob
06-27-2014 06:37 AM
Hi Sean,
I have not done this upgrade, but I was wondering if this note may be why you are seeing these issues;
If you are upgrading to Cisco Unified Communications Manager Release 10.5(1) from a release earlier than Cisco Unified Communications Manager 10.0(1), you must download and install ciscocm.version3-keys.cop.sgn on every node in the cluster. This Cisco Options Package (COP) file has the RSA keys that are required to validate the upgrade. Missing RSA-3 keys will, for example, result in status errors in the Software Installation/Upgrade window of the Cisco Unified Operating System Administration interface.
![]() Note | Validation will fail even if the md5sum value of ISO is correct. |
To find COP files on Cisco.com, navigate to Support > Downloads > Cisco Unified Communications Manager Version 10.0 > Unified Communications Manager/CallManager/Cisco Unity Connection Utilities.
![]() Note | Cisco Prime Collaboration Deployment does not automatically install the required COP file before upgrade. You must create a task to install the COP file before the upgrade. For more information, see the Cisco Prime Collaboration Deployment Administration Guide. |
Verify that you have the correct COP file installed with the following commands:
admin:show version active
Active Master Version: 8.5.1.10000-26
Active Version Installed Software Options:
ciscocm.version3-keys.cop
admin:
From;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/10_5_1/CUCM_BK_CE15D2A0_00_cucm-release-notes-1051/CUCM_BK_CE15D2A0_00_cucm-release-notes-1051_chapter_0101.html#CUCM_RF_CFA5AE12_00
Cheers!
Rob
09-08-2014 11:06 AM
Rob you need to install ciscocm.version3-keys.cop in your call manager 9.1.2 to install de upgrade UCSInstall_UCOS_10.5.1.10000-7.sgn.
:)
Erick
06-27-2014 07:17 AM
D'oh! Thanks Rob, that has sorted it.
06-27-2014 08:16 AM
Hi Sean,
No worries! You are most welcome my friend So many rules it's hard to keep track that's for sure!
Cheers!
Rob
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