Menu for reception

[Prabath Godevithanage]

I just needed to create a menu for specific phone number

Ex:  when someone ring 3555

Please Press 1  for depatment c ->3554

Please Press 2  for for depatment d ->3556

Please press 3 for depatment e ->3557

Other      Invalid Entry

I may not need queuing at this stage but if can that would be great

Does any one have any experience with something like this?or any free CTI or any other application thats works with CUCM

Thank you in advance

[Jonathan Schulenberg]

If you are using an H.323 or SIP gateway you can do something this basic using the B-ACD TCL script. If you have Unity or Unity Connection, the Call Handler feature can do this sans any call queuing abilities.

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag060.html

[Prabath Godevithanage]

Thanks Jonathan,

Yes i do have unity connection and im just exploring call handler now.Thanks for that. unfortunately i dont have access to the link you've posted as my account has only certain access.

[Jonathan Schulenberg]

Take a look at the Unity Connection Administration Guide. There's a chapter on call handlers. Don't feel bad if they seem backward at first. It took me a while to figure them out as well.