Message Notification Issues

lckirk · ‎10-28-2004

If you solve my notification issue, you will achieve what 3 TAC engineers, their lead, and their DE couldn't. Please help. Think outside the box!!

***We have Unity 4.0.4 and message notifications are set to ring our Nextel phones. We have an Avaya PBX G3 integration.

***In our old Octel voice mail system the message notification would wait until a human answered before it played the callers message.

***With Unity, sometimes Unity will detect the Nextel voice mail picking up and play it's greeting which confuses users immensely.

***I have tried changing the rings before termination setting but there is no consistency to when Nextel voice mail picks up. It depends on whether the subscriber's phone is off, coverage area, etc.

***Why would our old voice mail not play it's message notification greeting until it sensed a human voice. It never, not even once, sent the message onto Nextel's voice mail. ???

***The only solution I have been given is to turn off everyone's Nextel voicemail. Not a viable option.

This is very important as it affects all subscribers.

Thanks in advance!!

Christopher McAlpin · ‎10-28-2004

Perhaps they should have Unity send a text message notification or SMS message to the Nextel phone when a new message arrives on Unity.

lckirk · ‎10-29-2004

Very good suggestion. However, the powers that be would like to get it working the other way first and use the text messaging option as a last option because of cost and the fact that people would have to call in and make a separate call to voice mail every time they get notified. There would be no live option.

kleo · ‎10-28-2004

i ran into the same problem..no luck.

kleo · ‎10-29-2004

ok here's something that will work for you.

Set the message notification phone number for a particular user to a phantom extention off the avaya phone switch.Then the phantom extention should be set to use Avaya EC500 which is configured to bridge to nextel cell number. EC500 will not allow your nextel vm to play and pull back that call and follow a call coverage path of phantom extention.