Mobility Softkey does not appear on 7912

[salim.guerid]

Dear all,

I have defined a Softkey Template based on the standard one with the addidtion of the Mobility key.

The template is applied successfully on a 7941 but on a 7912 the key does not appear.

The SNR is working as expected but I can't obviously send a call to the remote destination without the button.

Softkeys on the 7940:

| Redial | Mobility | New Call | CFwdALL |

Softkeys on the 7912:

| Redial | New Call | Message | CFwdALL |

Any idea?

CUCM: 7.0.2.10000-18

CP-7912G-A SCCP: CP7912080003SCCP070409A

Any help would be highly appreciated!

- Salim

[salim.guerid]

HI Salim,

Thanks for your interesting question.

Have you had a look at the SRND that you should ever read before asking?

If so, you would have noticed this boring point:

Cisco Unified IP Phones 7905G, 7912G, 7912G-A, 7940G, and 7960G running SIP and Cisco Unified IP Phones 7912G and 7912G-A running SCCP can be used with Mobile Connect to allow incoming calls to ring at both the desk phone and the remote destination phone. However, once the call is answered, desk phone pickup or remote destination phone pickup is not possible.

Ref: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/mobilapp.html#wp1043559

Cheers