08-17-2010 10:41 AM
I have an interesting one here.....
I cannot get the Mobility softkey to appear on phones. I have added it to the template for onhook and connected. I've applied config and reset phone and still nothing......
Weird.
Any assistance would be appreciated.
Thanks,
Jeff
08-17-2010 11:10 AM
Jeff - Please provide:
1- CUCM version
2- Phone Model
3- Phone firmware load version
There is a similar issue seen on 6941 phone so need to know.
Thanks
Saeed
08-17-2010 11:15 AM
Saeed,
CUCM Version System version: 7.1.5.10000-12
Phone Model: 7942
Firmware load version: SCCP42.9-0-2SR1S
Thank you,
Jeff
08-17-2010 11:19 AM
Missed one question in the earlier message:
Please list the exact steps you attempted to create the softkey.
Thanks
Saeed
08-17-2010 11:45 AM
I performed the following:
Device -> Device Settings -> Softkey Template -> Copied template -> Renamed Template -> configure softkey -> On-hook
I added the softkey there and to connected
I then went to the device and associated the softkey template to that device.
Thanks,
Jeff
08-17-2010 12:31 PM
Please follow exactly as under, and see if it works this time. Did you add the owner user ID?
Procedure
Step 1 Choose Device > Device Settings > Softkey Template.
Step 2 To list the existing templates, click Find.
Step 3 To create the new template, click Standard User and then click Copy.
Step 4 Enter a name and description for the Softkey template and click Save.
Step 5 Select Configure Software Layout from the Go next to Related Link menu in the upper, right corner of the window and click Go.
Step 6 Select On Hook from the pull-down list box.
Step 7 Add Mobility to the selected Softkeys and click Save.
Step 8 Select Connected from the pull-down list box.
Step 9 Add Mobility to the selected Softkeys and click Save.
Step 10 Open the Phone Configuration window and associate the Softkey Template with the created Softkey template. See "Configuring Cisco Unified IP Phones" in the Cisco Unified Communications Manager Administration Guide.
Step 11 Choose the Owner User ID for the Mobile Connect phone user.
Step 12 Click Save
Thanks
08-17-2010 01:10 PM
I have gone back through these steps (exactly) and the mobility button still does not appear. Consequently I am unable to get SNR to work. I have created the Remote Destination associated it to the DN....all that stuff.
Any other thoughts?
Jeff
08-17-2010 03:18 PM
If possible, can you try this on a different phone model and see if it works. IF you are 100% sure the steps are correctly followed, then it should not be a config issue.
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