Solved: MOH File upload hung on CUCM 8.6.1-Any way to force close?

gmgarrian · ‎10-27-2011

I have a MOH file that I'm trying to upload and it's just hung. Now, even after closing the window and logging back in the file upload window is just blank.

Is there a specific server I can restart to kill the upload process? I tried the media streaming service with no luck.

Thanks!

Rob Huffman · ‎10-27-2011

Hi G,

Here is the bug (I think);

CSCtr11072 - MOH Audio File may be slow or fail to upload

Description

Symptom:
MOH file upload fail, upload window does not update.
Conditions:
- CUCM 8.6.1.10000-43
- CUCM 8.6.1.20000-1
Workaround:
Additional Information
To recreate issue:
1) Open the MOH Audio file Management Select Upload file -- the upload file
window will pop up.
2) Select a file to upload. The window get stuck, the file is not upload

1st Found-in: (2)

8.6(1.10000.43), 8.6(1.20000.1)

Status:

Fixed

Last Modified:

Oct 24,2011

Fixed-in: (4)

8.6(2.10000.30), 8.6(1.98000.98), 8.6(1.98000.43)

8.6(1.21002.1)

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Customer Reported: (40)

Related Bugs

CSCtr18126 : UI slow to refresh when uploading & deleting MOH files

Symptom:

When uploading MOH file the upload dialog window is not refreshed timely. Also when deleting an existing MOH file the "Music On Hold Audio File Management" does not update timely .

The times below were obtained with a a 63M audio file:

Upload:

8.6.1 = 3 min 10 sec

8.5.1 = 1 min 18 sec

Delete:

8.6.1 = 1 min 40 sec

8.5.1= 3 sec

Conditions:

Managing Music on Hold (MoH) files on versions:

8.6(1.10000-43)

8.6(1.20000-1)

Workaround:

Updates eventually succeed or fail. Retry with patience or upgrade to a version with the fix.

I might try restarting Cisco Tomcat.

Cheers!

Rob

View solution in original post

Rob Huffman · ‎10-27-2011