07-19-2011 09:08 AM
Running CME 7.1. When pressing the Services button, the user is reporting they do not see a "My Phone Apps" menu. How do I enable this menu option?
The phone is a 7942. Relevant config sections:
telephony-service
authentication credential xxxxx xxxxx
url services http://172.16.74.2/voiceview/common/login.do
url authentication http://172.16.74.1/CCMCIP/authenticate.asp
rtr1#more flash:/its/vrf1/XMLDefault7942.cnf.xml
<device>
<versionStamp>{7942 Jun 30 2010 17:31:53}</versionStamp>
<devicePool>
<dateTimeSetting>
<dateTemplate>M/D/YA</dateTemplate>
<timeZone>Central Standard/Daylight Time</timeZone>
</dateTimeSetting>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
</ports>
<processNodeName>172.16.74.1</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<commonProfile>
<callLogBlfEnabled>2</callLogBlfEnabled>
</commonProfile>
<loadInformation>SCCP42.9-0-3S</loadInformation>
<userLocale>
<name>English_United_States</name>
<langCode>en</langCode>
</userLocale>
<networkLocale>United_States</networkLocale>
<networkLocaleInfo>
<name>United_States</name>
</networkLocaleInfo>
<idleTimeout>0</idleTimeout>
<authenticationURL>http://172.16.74.1/CCMCIP/authenticate.asp</authenticationURL>
<directoryURL>http://172.16.74.1:80/localdirectory</directoryURL>
<idleURL></idleURL>
<informationURL></informationURL>
<messagesURL></messagesURL>
<proxyServerURL></proxyServerURL>
<servicesURL>http://172.16.74.1:80/CMEserverForPhone/serviceurl</servicesURL>
<dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
<dscpForCm2Dvce>96</dscpForCm2Dvce>
</device>
Solved! Go to Solution.
07-25-2011 02:09 PM
Adding the phone type (type 7942) under the ephone entry seems to have solved the issue. Now, the services menu works as intended.
07-19-2011 01:24 PM
Additional info: it seems the 7942 is not displaying any services when then services button is pressed. we have some 7962 phones and those work properly - i.e. show the services menu including My Phone Apps.
07-21-2011 02:15 PM
What is the phone firmware of 7942 ? is it the same as 7962 ?
07-25-2011 02:09 PM
Adding the phone type (type 7942) under the ephone entry seems to have solved the issue. Now, the services menu works as intended.
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